When we watch people using products and services it’s easy to find ways to improve them. Energy Systems Catapult About I lead a major programme of consumer insight work aiming to understand how innovation in the energy sector could take … Energy Systems Catapult’s Consumer Insight team has distilled the lessons from over 670 academic publications on energy behaviour, thermal comfort and decision science, and developed three assets to help innovators: research, design and trial innovations in real-world homes. ENERGY SYSTEMS CATAPULT LIMITED. They can contact us when it’s convenient for them and show us unusual things they know we’re interested in. Energy Systems Catapult Created 4 months ago, updated 4 months ago The relationship between domestic heat and comfort is a complicated one, but we've done a lot of research over the years on how people interact with heat to achieve comfort in their homes. Quality – consumers profiled by the Catapult’s unique attitudinal segmentations offering insights into energy use, purchasing and boiler replacements, to put consumer feedback into context; Fresh – new participants recruited on a regular basis, avoiding respondent fatigue and improving data quality. Energy Systems Catapult consultation response Ofgem’s Draft Consumer Vulnerability Strategy 2025 Contact: Dr Rose Chard, Consumer Insight Manager, rose.chard@es.catapult.org.uk About Energy Systems Catapult Energy Systems Catapult was set up to accelerate the transformation of the UK’s energy … The Catapult is an independent, not-for-profit centre of excellence that bridges the gap between industry, government, academia and research. Enjoy the videos and music you love, upload original content, and share it all with friends, family, and the world on YouTube. By Matt Lipson, Consumer Insight business lead, Energy Systems Catapult. More recently we’ve started doing interviews online. You can find out more about our work and how we can help at People Lab. We help energy innovators to accelerate products, services and business models to market with research, design and consumer trials in real-world homes. Or say they do things that bare no relation to what they actually do. We got to know consumers as individuals, slowly over time. Accelerating transformation of the UK energy system so businesses & consumers capture the opportunities of clean growth | The Energy Systems Catapult is a leading technology and innovation centre set up to help the UK navigate the transformation of our whole energy system and capture the new commercial opportunities created. We even created our own Home Truths panel of 6,000 consumers. You can read how we may use it in our Privacy Policy, Consumer Insight: Exploring routes-to-market for DSR technology, Consumers welcome smart local energy systems in Home Truths survey, Energy Revolution Integration Service (ERIS), Energy Launchpad: Innovation Support for SMEs, Modern Energy Partners: Integrated Efficiency Solutions, Major Programmes: Clean Energy Innovation, Systems Integration: Future Energy Systems, Infrastructure and Engineering for Energy Innovation, Energy Modelling and Analysis: A Whole System Approach, For more information, please: Get in touch. Consumers should be at the heart of transforming the UK energy system to meet carbon reduction targets and achieve our clean growth ambitions. Energy Systems Catapult takes your data very seriously. Energy Systems Catapult takes your data very seriously. Computer models relate consumer behaviour to the wider energy system. You can read how we may use it in our Privacy Policy, Consumer Insight: Exploring routes-to-market for DSR technology, Energy Launchpad: Innovation Support for SMEs, Energy Revolution Integration Service (ERIS), Modern Energy Partners: Integrated Efficiency Solutions, Major Programmes: Clean Energy Innovation, Systems Integration: Future Energy Systems, Infrastructure and Engineering for Energy Innovation, Energy Modelling and Analysis: A Whole System Approach, Co-creation of products and service propositions; and. Behaviours driven by different aims – to save money, drive on “green” miles – along with motives we’d never have guessed. The forces of decarbonisation, digitalisation and decentralisation, will further challenge innovators to put consumers at the heart of their product and service development. Return to listing. Reports and Insight Papers Our unique Capabilities and Assets deliver expert Insights and Evidence to government, academia and industry from a … Your Name (required) Your Email (required) Your Phone number (required) Enquiry. They’re certainly still very engaged with our projects. Select by capability. PeopleLab is home to our Consumer Insight team. Using interviews to understand the range of opinions, then doing surveys to see how many share the same view. Before you proceed, please complete the captcha above. And the reality is, many people who are stuck at home during lockdown may even have more time on their hands than usual – even taking account of the home schooling challenges. ... Research │ Market Intelligence │ Customer & Consumer Insights │Training │Strategy Miami-Fort Lauderdale Area. The forces of decarbonisation, digitalisation and decentralisation, will further challenge innovators to put consumers at the heart of their product and service development. Please confirm that you have read and accept the privacy statement which can be viewed here. Share this page. Energy Systems Catapult believes it is a vital component of the energy revolution because it offers a means to reduce the risk of unintended consequences when we modify things, while simultaneously providing the opportunity to deliver positive changes that satisfy requirements. This has been distilled into a series of practical examples of consumer insight programmes, based on our own operational approaches. Luckily, over the past couple of years Energy Systems Catapult has pioneered new ways to tackle these age-old challenges. Our Research asset provides bespoke blends of qualitative and quantitative market research to deliver a wealth of consumer data and segmentation work, including: Energy Systems Catapult’s Consumer Insight team work with innovators to accelerate products, services and business models to market, by offering expertise to help: You can access our Consumer Insight expertise via the Energy Launchpad or directly getting in touch with the Consumer Insight team. The video calls help us build up rapport so consumers share their honest opinion. Luckily, over the past couple of years Energy Systems Catapult has pioneered new ways to tackle these age-old challenges. Understanding your consumers is the key to success, but we know that it can be difficult to decide where to start. We use remote tools to make it easy for … We learned about charging set ups in garages and driveways; while being given guided video tours of the equipment around homes. The Catapult offers whole systems insights and evidence to help transform the UK energy sector to achieve our clean growth ambitions. Head of Consumer Insight, Energy Systems Catapult; 10 November 2015; More Decarbonising heat for UK homes. They worried they might lack experience or be unreliable. Before you proceed, please complete the captcha above. They are often busy to take part in research. Worse still it can be hard to relate the things they do to the implications for the energy system .. and that hasn’t changed during lockdown. Bioenergy. Insights into when and how they charge for different types of journeys. We email them material to explain how it works, then call them up to find out what they think. We can even read their body language like we can in real life. Energy Systems Catapult was set up to accelerate the transformation of the UK’s energy system and ensure UK businesses and consumers capture the opportunities of clean growth. We use remote tools to make it easy for consumers to engage with us in the course of living their daily lives. Lack of consumer insight is already challenging the energy sector. View Debjit Aikat’s profile on LinkedIn, the world’s largest professional community. We’ve been doing surveys online for years. Sensors in our Living Lab help us see beyond what people say to what they do. To do this, we collected and summarised the wealth of experience our Consumer Insight team has accrued in the areas of research, design and trials. Energy Systems Catapult’s Innovator Support Platform (ISP) delivered tailor made business incubation and acceleration support that enabled Equiwatt, a provider of digital smart meter automation technology, to secure over £300,000 in investment. Head of Consumer Insight, Energy Systems Catapult Matthew Lipson, ESC's Head of Consumer Insight, has spent the last 15 years’ working across industry and government to design commercial propositions and policies that deliver great experiences An electric vehicle charging trial we are supporting, has drivers that live and drive all over the country, so it would have been hard to spend time with them in person. We’re using Skype to get “in the moment” feedback on whether people notice demand side response events. ... Consumer Insights Team (peoplelab@es.catapult.org.uk) Data Upload T&Cs But 24% said they might not trust a local energy company. Alice Buenafe General Manager at SCRIBE'S VISION Market Research & Services Inc. Metro Manila. They are helping us to gather Consumer Insight during the lockdown. Systems Thinking is a broad and multi-disciplinary approach to complex problem solving. We also blend online methods. Lack of consumer insight is already challenging the energy sector. 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